Refund and Returns Policy

Returns

Our returns policy is simple. You have the right to return the unused item for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in the original packaging. If you are unsure about the product you’ve received please make an effort to inform the delivery team that you would like to keep the box that the package arrived in (before they assemble the product). To keep your right for the refund, you must keep the original package (the boxes).

To complete your return, we require a receipt or proof of purchase. Please send the information to may.feteha@bmc.com.kw

Refunds

We will inspect the items you need to refund for usability and misuse. If the manufacturer’s warranty is still valid, we will replace the faulty parts and fix the product in our warehouse or at your location. 

 we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please check with your bank before contacting us.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often a lengthy processing time before a refund is posted.

If you’ve done all this and you still have not received your refund yet, contact us at may.feteha@bmc.com.kw

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items within 7 days of purchase if your item is defective or damaged.

If you need to exchange it for the same item, let us know when contacting send us an email at may.feteha@bmc.com.kw

Gifts

If the item is a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should send your product to the address below unless otherwise instructed. Or, we will handle the pick up of bigger items if agreed. 

Need help?

Contact us at may.feteha@bmc.com.kw for questions related to refunds and returns.